Australia and New Zealand Shipping
Bont Cycling prioritise FedEx, TNT and Australia Post for all shipping to Australia and New Zealand however, local carrier services may be used where appropriate.
Delivery times vary depending on exact location however, Bont Cycling online orders normally take anywhere from 2-14 business days to be delivered once tracking is made available depending on fulfilment location and final destination (excluding built to order models). Small parts orders shipped via local services and can take 2-3 business days to arrive. Please be advised we are experiencing delays in deliveries due to the limited number of flights available for courier services due to the impact of COVID-19. This can also mean orders are sent via multiple transit locations in addition to sitting in certain ports for multiple days as it awaits the next available courier flight. Once shipped, orders cannot be expedited nor can enquiries be made regarding updates to estimated arrival times.
Head to fedex.com/en-au/coronavirus.html for the latest updates from FedEx.
Head to tnt.com/express/en_au/site/alerts.html for the latest updates from TNT.
Head to auspost.com.au/service-updates for the latest updates from Australia Post.
Bont Cycling ships orders from the nearest location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations.
- Australia and New Zealand orders ship from Australia (Sydney) and China.
- Europe orders ship from The Netherlands and China.
- United States orders ship from our US warehouse (Milpitas) and China.
- Rest of the world orders ship from China.
Once your order has been placed, we are unable to guarantee changes to your order. Any orders that have been collected or shipped out cannot be cancelled or modified in anyway.
If you believe there has been a mistake with your order, please email firstname.lastname@example.org as soon as possible and our team will do its best to assist.
Bont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.com.au. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. See our Returns Policy for details around product returns and refunds.